Claims & Warranty

At Stolab, our most important task is to design and manufacture quality furniture made to last for generations. No matter how careful we are, issues may occasionally occur during production at our factory or in transit.

Below, we clarify our warranty terms for retailers, contract customers, and e-commerce customers at stolab.se.

Please read our Terms & Conditions for detailed information regarding returns, claims, rules, and applicable fees. For return inquiries, please contact info@stolab.se or our customer service team at +46 (0)371-337 50.

As of June 25, 2024, we offer a 10-year warranty from the invoice date covering manufacturing defects on all furniture. For our Lilla Åland chairs and armchairs in birch, an extended warranty of 20 years applies.

A 3-year warranty applies to electrical components, wear parts in mechanisms, and gas cylinders. (Not applicable to e-commerce customers at stolab.se.)

For textiles, the textile supplier is responsible for the warranty.

The warranty does not cover wear and tear caused by abnormal use beyond what can reasonably be expected from normal usage.

The warranty does not cover natural variations in wood, textiles, leather, sheepskin, or other natural materials.

Stolab is not responsible for incorrect use or damage deemed to have occurred due to improper or insufficient maintenance, incorrect storage, or incorrect assembly by the buyer. The warranty also does not cover direct or indirect consequences arising from the above.

For customized products, we reserve the right to make exceptions regarding the applicable warranty. (Not applicable to e-commerce customers at stolab.se.)

The wood surface or color of the delivered product may differ from wood or color samples. Such samples should only be regarded as guiding examples.

Stolab reserves the right to make changes to the shape, construction, and color of its furniture.

Upon receipt of goods, if the packaging or carton is damaged, any discrepancies must always be noted on the delivery receipt. Failure to make such a note may result in claims not being accepted. The recipient must notify Stolab immediately of any discrepancies.

Any damage, whether visible or concealed upon delivery, must be reported no later than 5 days after receipt. Please contact our customer service at +46 (0)371-337 50 or reklamation@stolab.se.

Additional costs arising in connection with transport damage will not be compensated by Stolab Möbel AB.

Returns related to claims may not be made without our approval. To ensure fast and correct handling of returns and claims, return documentation must accompany the goods and include a reference to the claim number.

In cases where the return is to be carried out at Stolab’s expense, a transport provider appointed by Stolab must be used.

Feedback to the customer regarding the claim or return will be provided within 5 business days.

In addition to the above, please refer to the separate Terms & Conditions for purchases made through our own e-commerce store.

Claims must be submitted in writing using our claim form, which you can find here. Stolab’s customer service team will then respond to your claim request.

Please note that you must always contact our customer service before making a return:
Phone: +46 (0)371-337 50
Email: info@stolab.se